For brands
Good service deserves credit. Here's how to earn it.
Customer service stops being a private cost center you can quietly manage, and becomes a visible, benchmarkable metric — that's the point. Here's what engaging well actually looks like today, and what's coming.
How it works today
For every real company today, uRate's founder logs your response on your behalf — email your reply and it goes up promptly. Your Response Rate only counts your first response, so speed matters most. A self-serve version — claim your company, log in, respond directly — is already built and tested; it's turned off for real companies until our Terms of Service finish legal review.
- Cases against you are reviewed for risk before publishing (Claude AI advisory flag + founder approval)
- Your reputation score is computed from the same public formula as every other company
- No cost to participate at this stage — the roadmap's Stage 0 explicitly avoids monetizing before trust is established
Why respond fast and resolve well
Response Rate (20%) and Resolution Rate (30%) together make up half your score — and a response rate under 50% overrides everything else to an automatic Not Recommended.
Compare your standing against peers in your industry on the industry rollup.
Roadmap
Where this goes next
Self-serve brand portal
Claim your company, log in, respond directly, see your dashboard live — built and tested (Weeks 12–13). Turned on for real companies once the Terms of Service legal review completes.
Verified profile (Premium)
Pay a small fee to verify your profile, add FAQs and official info — Stage 1 revenue stream.
Enterprise dashboard (SaaS)
Monitor complaints, resolution metrics, and reputation via portal/API — Stage 2 revenue stream.