uRate

DBS Bank

Complaint from Newly Named User

Reference: URATE-2026-BTK6SPJ · 8/28/2026

Complaint

I ordered a laptop stand and it arrived broken, with the box visibly crushed on delivery. Support has not responded in 5 days.

Company response

We are sorry to hear about your experience. Our team has processed a replacement and it will ship within 2 business days.

Consumer evaluation

Resolved: Yes

Satisfaction: 9 / 10

Would use this company again: Yes

Dispute this case