Complaint
[Documentation walkthrough test entry — not a real complaint] Spotted via a public Instagram comment, DM'd for consent. Order never arrived; support said it was delivered but there was nothing at the door.
Company response
[Documentation walkthrough test entry — not a real response] Hi, thank you for reaching out. We've reviewed order epulse-walkthrough-dm-01 and issued a full refund plus a goodwill voucher. We're sorry for the inconvenience caused.
Consumer evaluation
Resolved: Yes
Satisfaction: 9 / 10
Would use this company again: Yes